Clear terms. Before you ship.

1. Your agreement with Jordan Buyback

These Seller Terms apply when you submit devices for purchase by Jordan Buyback, the buyback service operated by Anas Qararaa / AQ Mobile at 4270 Miller Rd, Suite 4, Flint, MI 48507. Questions or requests: call or text (810) 814-2200. These terms cover selling your devices to us; repair services and retail purchases are separate.

You must be at least 18 and able to enter into this agreement. Use your real name and accurate contact and shipment information. If you sell for a business or another owner, you must have authority to transfer ownership and receive payment. We may request identity or purchase documentation through a separately agreed method. Do not put identity documents, passwords or bank details in general notes or text messages.

2. Lawful ownership and device eligibility

No blacklisted, stolen, counterfeit or fraudulent items. You confirm that every device was legally obtained, is yours to sell, and is free of another party’s ownership claim, lien, unpaid financing obligation, lease or insurance claim. Carrier-locked devices are accepted only where that option is specifically listed; carrier lock does not mean we accept blacklisted or unpaid devices.

You must accurately identify the model, storage, carrier status, quantity and condition. Current online estimates are for new, factory-sealed, unactivated devices with genuine, untampered packaging. Do not open a sealed device to erase it. Contact us before sending any opened, used, activated, modified, managed or account-locked device.

We may check serial numbers, IMEI, activation, carrier, financing, ownership and blacklist status. If a device is suspected to be stolen or fraudulent, we may pause the transaction and request proof. We may cooperate with lawful requests from authorities; property may be subject to a legally required hold. Nothing here permits unlawful confiscation or automatic forfeiture. If a later ownership claim results from false information you supplied, we may seek lawful recovery of the affected payout and documented direct losses; these terms do not authorize a bank debit.

3. Estimates, inspection and your final choice

The cart amount is an estimate, not a completed purchase or guaranteed price. Prices may change before shipment approval. We confirm shipment instructions and any price-validity deadline before you ship. A submission alone does not lock prices indefinitely.

After receipt, we inspect identity, condition, seals, activation status, included items and eligibility. By shipping, you authorize reasonable inspection; we will contact you before any inspection step that requires breaking an intact factory seal. If a device differs from its description, we explain the reason for a revised offer. We do not repair or materially alter a device without your permission.

We show the final device offer, agreed shipping deduction and resulting payout on your private status page. You must affirmatively accept before payment. Silence is not acceptance. You may decline and request return arrangements. Ownership transfers to us when you accept the final offer and payment is successfully made. After that point, the sale is final unless both parties agree otherwise or applicable law requires a remedy.

4. Shipping and deductions

Standard ground shipping is free for five or more listed devices sent together in one approved shipment. For one to four devices, the actual quoted shipping cost is deducted once from the payout after you approve it. Overnight shipping at any quantity is separately quoted and deducted only after approval. Nothing is charged upfront by the submission form.

Wait for our shipping approval and accept any shipping quote before using the label. Tell us if your item count, address, package size or weight changes. We must confirm any revised cost before shipment; we will not silently add a new deduction. Free shipping does not automatically include extra cartons, insurance or expedited service.

Use the approved destination and carrier instructions. Cushion each item, protect retail boxes inside a sturdy outer carton, include your request reference, and keep packing photographs, tracking and a drop-off receipt. Follow the carrier’s current battery rules. Do not ship a swollen, leaking, damaged or recalled battery using an ordinary label; contact us first. Overnight service may be unavailable for some battery-containing shipments.

Carrier delivery times are estimates. Tell us promptly about loss or damage and retain packaging and evidence so we can assist with a carrier claim. Insurance, declared-value limits and carrier coverage must be confirmed before shipping; an online device estimate is not proof of shipping insurance. Responsibility for loss depends on the agreed shipping arrangement, carrier terms and applicable law. We remain responsible for our own actions as required by law.

5. Cancellations and returns

You may cancel before shipping by contacting us with your request reference. Do not use a label for a canceled request. If you decline the final offer after receipt, contact us to arrange return of the devices. We will disclose any proposed inbound or return shipping charge and obtain your agreement before charging or deducting it. The five-device free-shipping offer covers approved inbound standard shipping; it does not by itself promise free return shipping.

We will not treat silence as permission to purchase, recycle or dispose of your devices. Unclaimed items and any legally required holds will be handled under applicable law and any required notices. If we change an offer only because of our own pricing error despite an accurate device description and approved shipment, we will cover reasonable standard return shipping.

6. Your payout method

Choose Zelle, Cash App, Venmo, ACH bank transfer or domestic U.S. wire transfer. For Zelle, provide the account name and enrolled email or U.S. mobile number. For Cash App, provide the account name and $Cashtag. For Venmo, provide the account name and username. The recipient must be eligible to receive this payment under the provider’s rules and limits. We confirm the recipient and availability before paying. For ACH or wire, supply the account holder’s name, bank name, correct transfer-specific routing number, account number, account type and address on the bank account. Use a U.S. account you own or are authorized to use. A wire routing number may differ from an ACH routing number; confirm instructions and eligibility with your bank. Contact us before using an account that requires intermediary-bank or special instructions.

The current Jordan Buyback payout fee is $0 for each listed payout method. Your bank or payment provider may charge its own fee, which is outside our payout calculation. Any different fee for a future request must be disclosed before you agree; we will not add an undisclosed payout fee to this request.

Submitting payment details requests a payout; it does not transfer money or verify account ownership. Payment is sent manually after inspection, acceptance of the final offer and verification of the payment instructions. We confirm initiation and expected timing with you. Bank or app limits, cutoffs, weekends, holidays, eligibility reviews and processing can affect arrival. We do not guarantee same-day or next-day receipt.

Review the recipient and account details carefully. If they are wrong, contact us immediately before payment. We will reasonably assist with a correction or recovery, but cannot guarantee reversal of a completed transfer. Any third-party correction fee must be disclosed and agreed before we deduct it. Your authorization permits an agreed credit to your account, not withdrawals, automatic debits or charges against your account. We never request your bank or app password, PIN, card number or one-time security code.

7. Device data and your information

Keep factory-sealed devices sealed. If we separately agree to accept an opened device, back up and remove your personal information, SIM and memory cards, sign out of personal accounts, and remove account locks before shipping. Never send account passwords. Discuss any erasure limitation with us before shipment. We cannot promise recovery of data you leave on a device.

We use your submission to review the offer, manage shipping, verify lawful ownership, arrange payment and respond to you. Our Privacy Notice explains the information we collect and handle. Transaction contact permission is not consent to marketing messages. Keep your private status link confidential; anyone with the complete link can view the request and respond to offers. Full bank details and app recipient details are not shown on that page.

8. Electronic agreement and records

You agree to handle this request electronically, including the submission, shipping approval and final-offer decision. By checking the agreement box and typing your name, you intend to sign these Seller Terms. Save or print a copy using your browser. We record the terms version, exact text, typed name and submission time with the request.

Contact us before submitting if you want to discuss a non-electronic process. You may withdraw consent for future electronic transactions by contacting us; this does not cancel records or agreements already made. Keep your contact information current and retain the private status link.

9. Questions, disputes and future changes

Contact (810) 814-2200 with your request reference so we can investigate any dispute. Michigan law and applicable federal law govern these terms, except where mandatory law gives you other protections. Nothing here waives rights or remedies that cannot lawfully be waived, excuses fraud or intentional wrongdoing, or requires binding arbitration.

Delays outside our reasonable control may affect shipping, inspection or bank processing; we will communicate material delays and work with you on next steps. These terms, your submission and the shipping and final payout you affirmatively accept form the agreement for this request. If one provision cannot be enforced, the remaining provisions continue to the extent permitted by law. Later website changes apply to future requests and do not silently replace the version you accepted.

What you agree to at checkout

Seller agreement

I am at least 18 and own these devices or am authorized to sell them. I agree to Jordan Buyback’s Seller Terms, including inspection, shipping deductions and return arrangements, and acknowledge the Privacy Notice. I consent to electronic records and intend my typed name as my electronic signature.

Payout authorization

I confirm that I own or am authorized to receive funds in this account, that the details are correct, and that the account can receive the selected transfer. I authorize Jordan Buyback to send the payout I accept to this account. This does not authorize withdrawals or debits.